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Answers to Common Questions

Below, you’ll find answers to common questions, organised for easy reference. If your question isn’t listed, please Contact Us.

General Questions

Who is MedDenta Suppliers?

MedDenta Suppliers is a trusted provider of high-quality dental equipment and supplies, serving dental professionals with reliable products and excellent service.

How can I contact customer support?

You can reach us via email at sales@meddenta.co.za or call us at 076 072 5389 during business hours.

Where are you located?

We are based in South Africa and ship across Africa.

Do you work with international clients?

Yes, we ship across Africa. Please Contact Us for special international requests outside the continent.

What payment methods do you accept?

We accept EFT and credit/debit card payments for secure online transactions. Alternative payment options are available, but additional fees will apply.

Online Store & Ordering

How do I place an order online?

Explore our extensive product range by browsing Our Catalogue. Add items to your cart and proceed to checkout to request a quote. One of our friendly sales team members will then contact you.

Do I need an account to place an order?

No, you don't need an account to place an order. However, creating an account allows you to track your orders and manage your purchases more easily.

How long does it take to process my order?
The processing time for your order depends on the items you purchase. For larger machines and products we don’t keep in stock, the processing time will be longer, and you'll receive an estimated lead time in the quotation email from our sales team. For items we do have in stock, the lead time is typically 1-3 business days, though it may vary depending on your location.
Can I modify or cancel my order after placing it?

If your order has not yet been processed, you can request changes or cancellations by contacting our support team.

What should I do if I receive the wrong or defective product?

Please contact us immediately, and we will arrange for a return or replacement as per our return policy.

Dental Equipment & Supplies

What types of dental products do you offer?

We supply a wide range of dental products, including CAD/CAM, Consumables, 3D Printers, Prosthetics, and other dental solutions.

Are your products compliant with industry standards?

Yes, all our products meet industry regulations and are sourced from reputable manufacturers.

Do you provide warranties on dental equipment?

Yes, warranties vary by product. Please check the product description or contact us for details.

Can I request a product demonstration?

For select equipment, we can arrange demonstrations. Please Contact Us for availability.

Shipping & Returns

What are the shipping options?

We offer standard and express shipping across Africa. Delivery times depend on the selected shipping method and destination.

How can I track my order?

Once your order has shipped, you will receive a tracking number via email.

What is your return policy?

We accept returns for unused and unopened items within 7 days of delivery. Some exclusions apply, please refer to our return policy.

Who covers return shipping costs?

Return shipping costs are covered by the customer unless the item received was incorrect or defective.

What if my order is delayed?

We aim for timely deliveries, but unforeseen delays may occur. Contact Us for updates on your shipment.