Your satisfaction is important to us. If you are not happy with your purchase, please review our returns and exchanges policy.

1. Eligibility for Returns

  • Products must be returned within 7 days of purchase.
  • Items must be unused, in original packaging, and include proof of purchase.
  • Opened or used products are not eligible for return unless faulty.

2. Non-Returnable Items

  • Custom or special-order products.
  • Consumables such as dental burs, bonding agents, impression materials, etc.
  • Items damaged due to misuse or improper handling.

3. Exchange Policy

  • Exchanges are accepted for defective or incorrect items.
  • If an exact replacement is unavailable, we will offer store credit or a refund.

4. Refund Process

  • Approved refunds will be processed within 5-7 business days.
  • Refunds are issued via the original payment method.

5. How to Request a Return

  • Email sales@meddenta.co.za with your order details and reason for return.
  • Our team will guide you through the return shipping process.